Privacy Policy

This privacy policy explains how gralvokeni.top Ltd collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Last updated: January 2026

Data Controller Information

The data controller for this website is gralvokeni.top Ltd, a company registered in England and Wales with registration number 36251479. Our registered office is located at 98 West Street, Cardiff CF5F 3HT, Wales, United Kingdom.

Data Collection

We collect personal data when you interact with our website and services. The data we collect includes information you provide directly to us through contact forms, service enquiries, and newsletter subscriptions. This may include your name, email address, phone number, company information, and any messages or enquiries you send to us. We also collect technical data automatically when you visit our website, including your IP address, browser type, device information, pages visited, and interaction data through cookies and similar technologies.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for marketing communications or cookie usage
  • Legitimate Interest: For business operations, website analytics, and improving our services
  • Contract Performance: When processing is necessary to fulfil our contractual obligations
  • Legal Obligation: When required by law or regulation

How We Use Your Data

We use your information to provide and improve our beauty brand marketing analytics services, respond to your enquiries and provide customer support, send you relevant information about our services when you have consented to receive such communications, analyse website usage and improve user experience, and comply with legal and regulatory requirements. The use of your data is always proportionate to the purpose for which it was collected and in line with your expectations as a user of our services.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers, email service providers, and analytics services. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information when required by law or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, regular security assessments, and staff training on data protection principles. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and enquiries are typically retained for three years, newsletter subscriptions until you unsubscribe, and website analytics data is retained according to our analytics provider's retention policies. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under GDPR and UK data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data in a structured format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the contact section below.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your data.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about data protection matters, please reach out to us:

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.